shipping policy

Your order will be dispatched within 1-2 business days of being received. An automated email notification will be sent to you; providing a tracking number. 

Please note: venice jewellery is not liable for any late deliveries caused by third-party courier companies.

We kindly ask our customers to provide correct information as venice jewellery cannot be held liable for incorrect deliveries due to input errors.

Australia Post provides a trusted service and, as such, venice jewellery will not refund or replace orders that have been scanned as delivered.

Please contact our Customer Care team here if you require any further information.

 

orders within australia

All orders over AUD$200 will receive complimentary delivery.

Australia orders are shipped via Australia Post Express Service with a next day delivery guarantee (within the Australia Post network). For orders under AUD$200, this service is AUD$10.

 

international orders

International orders are sent via Australia Post International service. All international orders will be charged a flat rate of AUD$20.

 

Returns Policy

We gladly offer exchanges (excluding postage fees) on all orders (excluding earrings) should you change your mind within 7 days of receiving your purchase. 

Please note we do not issue refunds for a change of mind.

To arrange a return, please contact our Customer Care team here.

Please note we do not accept returns when:

  • Items are not returned in their original condition i.e. have been worn, damaged or are sent without original packaging.
  • Items are return outside the specified return timeframe
  • An order includes earrings due to hygienic reasons
  • An order includes bespoke or customised items

 Should any of the above occur, venice jewellery will return the good at the customer's expense.

 

faulty items & repairs

On the rare occasion you receive a faulty product, we will gladly repair or exchange the original piece if the product was purchased within 6 months. To notify us of the fault, please contact us and include the below information:

  • Your order #
  • Your full name and address
  • Photographic evidence of the fault along with a brief description

Please note that wear and tear during the course of normal use is not considered a fault. venice jewellery is delicate in nature and should be handled carefully.

On a case by case basis, some repairs can incur a fee. This fee is invoiced to you via email and commenced once payment is received.

Please contact our Customer Care team here if you require any further information.